1. Make it easy to read.
Make it easy to read by identifying the important information. Clean emails are usually answered quicker.
- Write a good title.
- Use pointforms and paragraphs.
- Add links, screenshots, Looms, if relevant.
- Add words in bold, italic, underlined, italic, colors.
2. Use Call-to-Actions (CTAs).
Use call-to-actions (CTAs) where applicable. CTAs aren't only for websites, landing pages, and social media. They are also really useful in emails when working with clients and partners, but they need to be clearer and more specific. CTAs in emails
3. Don't leave questions unanswered.
Don't leave questions and requests unanswered. Even if you've responded by phone, messenger or texts, follow up by saying so.
4. Correct mistakes.
If there are spelling mistakes affecting your work, reply with the correct information. I assure you, this practice is not meant to irritate anyone. It is simply to help any future research and backtracking.
- Numbers on invoices, receipts, statements, etc.
5. Reply right away.
When you receive an email you need to answer to, try to reply right away. Even if you can't complete it, just type your greetings, or whatever comes to your mind first. And just save the draft!
I don't know about you, but I really dislike seeing anything in red, as drafts or unread. That way, I create myself a visual reminder or to-do list.
6. Open a draft email.
Open an draft email when you're working on specific tasks. This allows you to take notes in parallel. Whether it's bookkeeping, graphic design or meeting assistance, I find it's a superb way to provide an ordered summary of my work, keep the clients updated and happy, without doubling my workload.
7. Read out loud.
Read after yourself out loud.
8. Clean and clear your inbox.
Last but not least! Don't forget to treat your mailbox and emails like any paperwork! Clean it up from time to time! It will clear your mind as well.